Request care
Online appointment request received
New
PatientLink® Platform Overview
Explore PatientLink Features
Browse tools for patient access, intake, communication, clinical data collection, and follow-up care.
Use this directory to compare PatientLink capabilities and find the workflows that best match your practice. Each feature page explains the patient experience, staff workflow, key capabilities, and common use cases in greater detail.
- Patient-friendly digital experiences
- Configurable medical practice workflows
- EHR and practice management connectivity
Featured Workflows
PatientLink
Connected
Stay connected
Patient and staff continue by text
Reply
Bring patients back
Recall outreach begins when care is due
Due
Explore the full platform
Find the capabilities that fit your practice
Featured Patient Engagement Tools
Explore PatientLink Features
Start with the workflow challenge your practice wants to solve. Each feature page includes a closer look at the patient experience, staff workflow, key capabilities, and common use cases.
Patient Access
Online Appointment Requests
Give patients a convenient way to request an appointment from your website while your staff keeps control of scheduling decisions.
- Accept requests 24/7
- Collect provider, location, and day preferences
- Assign, track, and manage staff follow-up
Patient Communication
Two-Way Patient Text Messaging
Turn routine SMS outreach into real conversations that authorized staff can review and manage from one clinic dashboard.
- Receive and respond to patient text messages
- Keep conversation history together
- Reduce avoidable phone calls and voicemail
Patient Retention
Patient Recall Reminders
Identify patients who are approaching or past their recommended return date and automate personalized recall outreach.
- Create recall rules for different care needs
- Send scheduled text and email reminders
- Complete recalls when appointments are scheduled
Browse by Workflow
Find Features for Each Part of Your Practice
Start with the operational area you want to improve. Browse related PatientLink capabilities, then visit the individual feature pages for workflow details, use cases, and implementation considerations.
Discuss Your Workflow-
01
Patient Access
Help patients request care
Offer a convenient website-based path for patients to request appointments while staff retains control of scheduling.
Explore online appointment requests -
02
Patient Intake
Collect information before or during the visit
Support digital forms, scanned paper forms, check-in, signatures, assessments, insurance images, and other intake requirements.
Explore digital patient forms -
03
Patient Communication
Automate outreach and manage conversations
Use appointment reminders and authorized two-way text messaging to keep patients informed and reduce avoidable phone calls.
Explore two-way patient texting -
04
Patient Follow-Up
Gather feedback and bring patients back
Collect patient survey responses and automate recall outreach when recommended follow-up care is approaching or overdue.
Explore patient recall reminders
More PatientLink Capabilities
Build the Right Workflow for Your Practice
PatientLink supports more than a single patient engagement task. Combine the capabilities that fit your patient population, operational needs, clinical data requirements, and existing technology.
Digital Patient Intake and Forms
Collect histories, demographics, consents, signatures, and specialty-specific forms on any web-enabled device.
Explore online patient forms →Patient Check-In and Appointment Reminders
Send appointment-based outreach and let patients complete intake, update information, sign forms, and make payments before arrival.
Explore PatientLink 360 →Scored Assessments and Screenings
Capture patient-reported answers, calculate scores, and deliver results to the appropriate clinical or research destination.
Explore scored assessments →Patient Satisfaction Surveys
Collect timely patient feedback, measure experience, and learn where your practice is succeeding or needs attention.
Explore patient surveys →Paper Forms With Structured Results
Let patients complete familiar paper forms, then scan responses into structured EHR data without manual re-entry.
Explore PatientLink Scan →Custom Forms, Integrations, and Workflows
Configure forms, routing, data destinations, and healthcare workflows around the way your organization already operates.
Explore custom development →Why PatientLink
Flexible Tools. Connected Data. Practical Workflows.
PatientLink is designed to help healthcare organizations improve the patient experience without creating another disconnected process for staff.
Configured Around Your Practice
Adapt patient-facing forms, messages, rules, and workflows to the needs of your specialties, locations, providers, and visit types.
Designed for Real Patients
Give patients mobile-friendly digital options while preserving practical alternatives for patients who prefer paper.
Built to Reduce Manual Work
Organize outreach, requests, intake, assessments, and follow-up so staff spend less time on repetitive administrative tasks.
Connected to Healthcare Systems
Support data exchange with EHR, practice management, research, and other systems through flexible healthcare integration methods.
Frequently Asked Questions
PatientLink Feature FAQs
Common questions about choosing and connecting PatientLink capabilities for a medical practice or healthcare organization.
What features are available with PatientLink?
PatientLink offers tools for online appointment requests, digital and scanned patient forms, patient check-in, appointment reminders, two-way text messaging, scored assessments, patient surveys, recall reminders, custom integrations, and configurable workflows. Feature availability and configuration may vary by practice and connected system.
Can PatientLink features work together?
Yes. PatientLink capabilities can support connected workflows across the patient journey. For example, a practice may combine online appointment requests, pre-visit intake, appointment reminders, two-way text messaging, post-visit surveys, and recall reminders based on its operational needs and system configuration.
Does PatientLink integrate with EHR and practice management systems?
PatientLink supports integrations with electronic health record and practice management systems. Integration options vary by system and workflow and may include APIs, HL7, FHIR, proprietary interfaces, and other approved data exchange methods.
Can workflows and forms be customized?
Yes. PatientLink can configure patient forms, assessments, messages, routing, data destinations, and other workflow details to better match the needs of a healthcare organization.
How do we decide which PatientLink features we need?
Start with the workflow problems creating the most friction for patients or staff. PatientLink can review your patient access, intake, communication, data collection, and follow-up processes and demonstrate the capabilities most relevant to your goals.
See PatientLink in Action
Find the Right Patient Engagement Workflow for Your Practice
Tell us where your current process is creating extra work. We will show you how PatientLink can support a more connected experience for patients, staff, and clinical teams.