Identify concerns early
Surface low scores and critical comments before frustration turns into a complaint, poor review, or lost patient relationship.
Patient Satisfaction Surveys
Patient Satisfaction Survey Software for Medical Practices
Turn every completed visit into an opportunity to listen, respond, and improve the patient experience.
PatientLink automatically sends branded post-visit surveys by text message or email, helping your practice collect meaningful feedback, identify service-recovery opportunities, and understand patient satisfaction over time.
- Automatically send surveys using completed appointment data
- Identify unhappy patients before concerns become larger complaints
- Customize questions, branding, timing, reporting, and follow-up actions
SMS and email delivery • English and Spanish • Flexible survey rules
Lakeside Medical
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Patient Satisfaction Survey
How satisfied were you with your visit?
Your feedback helps us improve the care experience.
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5678
910
Example survey shown for demonstration purposes.
A Better Patient Feedback Loop
Learn what patients are experiencing while there is still time to respond
Patient satisfaction surveys give patients a convenient way to share feedback after a visit and give your team information it can use to recognize strengths, address concerns, and improve future experiences.
Support patient service recovery
Give staff actionable feedback that can guide a timely, thoughtful follow-up with patients who report a disappointing experience.
Measure experience over time
Filter and export survey results to help leadership recognize patterns across dates, providers, locations, appointment types, and individual surveys.
How It Works
Automated post-visit surveys without another manual staff task
PatientLink uses appointment information from your EHR or practice management system to trigger the right survey at the right time.
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The appointment is completed
PatientLink receives appointment data from the connected EHR or practice management workflow.
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The survey is sent automatically
Deliver by SMS, email, or both immediately after the visit, the next day, or according to a configured post-visit schedule.
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The patient shares feedback
Patients complete a mobile-friendly, practice-branded survey with standard, custom, or conditional questions.
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Your team reviews and acts
Review responses, filter results, export reports, and use configurable follow-up actions to support the practice's workflow.
Healthcare Survey Software
Flexible enough for the way your practice measures patient experience
Start with a standard survey or work with PatientLink to create a customized experience for your organization.
Flexible post-visit timing
Send immediately after completion, the next day, or up to 10 days later, with custom rules available when needed.
SMS and email delivery
Reach patients through convenient digital channels without asking staff to send surveys manually.
Appointment-based targeting
Choose the appointment types, providers, locations, and other rules that determine who receives each survey.
Multilingual surveys
Support English and Spanish survey experiences, with additional languages available for custom needs.
Custom questions and formats
Use ratings, stars, multiple choice, yes/no, free-text comments, NPS-style questions, and more.
Conditional survey logic
Show different questions, messages, reports, or next steps based on a patient's answers or score.
Gap-day safeguards
Reduce survey fatigue by limiting outreach when a patient has already completed a survey within a configured 0- to 180-day period.
Practice branding
Customize the survey with your practice name, logo, colors, questions, and patient-facing messaging.
From Feedback to Action
Turn patient feedback into a more responsive experience
The greatest value of a patient survey is not simply collecting a score. It is giving your team information it can use to respond, improve, and make better operational decisions.
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Recognize service-recovery opportunities Use low scores and comments to identify patients who may benefit from follow-up.
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Understand what is working well Capture positive feedback about staff, communication, access, and the overall visit.
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Monitor patient experience trends Review feedback over time to recognize recurring strengths or areas for improvement.
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Support online reputation efforts Include optional links to a practice-selected review destination as part of a policy-compliant feedback strategy.
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Reduce manual outreach Automate survey delivery while keeping timing and frequency under the practice's control.
Patient Survey Reporting
Review the raw feedback and organize it around the questions that matter
PatientLink provides a reporting area where authorized users can review survey responses and filter results by date, provider, location, appointment type, or survey. Reporting can also be customized around the needs of your organization.
- Review identified or anonymous responses
- Filter results across operational data points
- Export survey data to PDF, Excel, or Word
- Configure email or dashboard alerts when requested
Example reporting interface shown for demonstration purposes.
Connected Patient Engagement
More useful than a disconnected survey link
PatientLink connects post-visit feedback with appointment data, configurable patient outreach, reporting, and the broader patient engagement workflows your practice may already use.
Triggered by appointment data
Use EHR or practice management appointment information to automate post-visit outreach.
Part of the patient journey
Combine surveys with reminders, digital forms, appointment requests, recall outreach, and two-way texting.
Healthcare-conscious data handling
PatientLink encrypts survey data in transit and at rest and supports access-controlled reporting.
Frequently Asked Questions
Patient satisfaction survey FAQs
Common questions about automating post-visit patient feedback for a medical practice.
What is patient satisfaction survey software?
Patient satisfaction survey software helps healthcare organizations collect and review feedback about the patient experience. PatientLink automates post-visit delivery using appointment data and gives practices tools to customize surveys, review results, and export reports.
When can PatientLink send a survey?
A survey can be sent immediately after an appointment is completed, the following day, or up to 10 days later. PatientLink can also create a custom rule when an organization needs a different schedule.
Can we control how often a patient receives a survey?
Yes. Gap-day rules can prevent another survey from being deployed when a patient has already completed one within a configured period from 0 to 180 days. Additional safeguards help reduce duplicate or excessive outreach.
Can surveys be customized for our practice?
Yes. PatientLink offers standard satisfaction surveys as well as custom surveys using your questions, preferred question formats, conditional logic, branding, colors, logo, and patient-facing messaging.
Are surveys available in Spanish?
Yes. English and Spanish are the primary supported languages. Additional languages can be accommodated for organizations with custom requirements.
Can we filter and export patient survey results?
Yes. Results can be filtered by date, provider, location, appointment type, survey, and other available data points. Survey data can be exported to PDF, Excel, or Word.
Can survey responses be anonymous?
Yes. Responses are typically identified so staff can understand and act on the feedback, but PatientLink can also support anonymous submission when requested by the practice.
Can a survey include a link to a public review site?
PatientLink can include a link to a practice-selected destination such as Google, Facebook, Healthgrades, or another supplied URL. Practices should follow the solicitation policies of each review platform and avoid selectively requesting public reviews only from patients expected to leave positive feedback.
How is patient survey data protected?
PatientLink uses healthcare-conscious data handling and encrypts survey information in transit and at rest. Access to reporting should be managed according to the organization's authorized-user and privacy policies.
Listen. Respond. Improve.
See PatientLink satisfaction surveys in action
Learn how automated post-visit surveys can help your practice collect patient feedback, recognize service-recovery opportunities, and make more informed patient-experience decisions.