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PatientLink® Healthcare Software Features
Patient Engagement Software Features for Medical Practices
Connect the patient journey—from the first appointment request to ongoing communication and follow-up care.
PatientLink gives medical practices flexible tools to improve patient access, automate routine outreach, collect information, and keep staff workflows organized. Explore the features below to see how each part of the platform can support your patients and your team.
- Patient-friendly digital experiences
- Configurable medical practice workflows
- EHR and practice management connectivity
Connected Patient Journey
PatientLink
Connected
Stay connected
Patient and staff continue by text
Reply
Bring patients back
Recall outreach begins when care is due
Due
One connected workflow
Better access, communication, and continuity
Featured Patient Engagement Tools
Explore PatientLink Features
Start with the workflow challenge your practice wants to solve. Each feature page includes a closer look at the patient experience, staff workflow, key capabilities, and common use cases.
Patient Access
Online Appointment Requests
Give patients a convenient way to request an appointment from your website while your staff keeps control of scheduling decisions.
- Accept requests 24/7
- Collect provider, location, and day preferences
- Assign, track, and manage staff follow-up
Patient Communication
Two-Way Patient Text Messaging
Turn routine SMS outreach into real conversations that authorized staff can review and manage from one clinic dashboard.
- Receive and respond to patient text messages
- Keep conversation history together
- Reduce avoidable phone calls and voicemail
Patient Retention
Patient Recall Reminders
Identify patients who are approaching or past their recommended return date and automate personalized recall outreach.
- Create recall rules for different care needs
- Send scheduled text and email reminders
- Complete recalls when appointments are scheduled
Connected Patient Engagement
Support More of the Patient Journey
Patient access, intake, communication, and follow-up are often managed as separate tasks. PatientLink helps practices connect those touchpoints into clearer workflows for patients and staff.
See PatientLink in Action-
01
Access
Help patients take the next step
Make it easier to request care, complete forms, or begin the check-in process from a familiar web-enabled device.
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02
Prepare
Collect information before the visit
Gather demographics, signatures, clinical histories, assessments, insurance images, and other required information.
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03
Communicate
Keep routine conversations moving
Use reminders and two-way text messaging to answer questions, share instructions, and reduce unnecessary callbacks.
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04
Continue
Stay connected after the appointment
Gather patient feedback and reach out again when follow-up care is due, helping support continuity and patient retention.
More PatientLink Capabilities
Build the Right Workflow for Your Practice
PatientLink supports more than a single patient engagement task. Combine the capabilities that fit your patient population, operational needs, clinical data requirements, and existing technology.
Digital Patient Intake and Forms
Collect histories, demographics, consents, signatures, and specialty-specific forms on any web-enabled device.
Explore online patient forms →Patient Check-In and Appointment Reminders
Send appointment-based outreach and let patients complete intake, update information, sign forms, and make payments before arrival.
Explore PatientLink 360 →Scored Assessments and Screenings
Capture patient-reported answers, calculate scores, and deliver results to the appropriate clinical or research destination.
Explore scored assessments →Patient Satisfaction Surveys
Collect timely patient feedback, measure experience, and learn where your practice is succeeding or needs attention.
Explore patient surveys →Paper Forms With Structured Results
Let patients complete familiar paper forms, then scan responses into structured EHR data without manual re-entry.
Explore PatientLink Scan →Custom Forms, Integrations, and Workflows
Configure forms, routing, data destinations, and healthcare workflows around the way your organization already operates.
Explore custom development →Why PatientLink
Flexible Tools. Connected Data. Practical Workflows.
PatientLink is designed to help healthcare organizations improve the patient experience without creating another disconnected process for staff.
Configured Around Your Practice
Adapt patient-facing forms, messages, rules, and workflows to the needs of your specialties, locations, providers, and visit types.
Designed for Real Patients
Give patients mobile-friendly digital options while preserving practical alternatives for patients who prefer paper.
Built to Reduce Manual Work
Organize outreach, requests, intake, assessments, and follow-up so staff spend less time on repetitive administrative tasks.
Connected to Healthcare Systems
Support data exchange with EHR, practice management, research, and other systems through flexible healthcare integration methods.
Frequently Asked Questions
PatientLink Feature FAQs
Common questions about choosing and connecting PatientLink capabilities for a medical practice or healthcare organization.
What does PatientLink help medical practices do?
PatientLink helps healthcare organizations collect patient information, improve appointment access, automate outreach, manage patient communication, gather feedback, and support follow-up care. Available workflows include digital and paper intake, appointment requests, reminders, two-way texting, assessments, surveys, and recall outreach.
Can PatientLink features work together?
Yes. PatientLink capabilities can support connected workflows across the patient journey. For example, a practice may combine online appointment requests, pre-visit intake, appointment reminders, two-way text messaging, post-visit surveys, and recall reminders based on its operational needs and system configuration.
Does PatientLink integrate with EHR and practice management systems?
PatientLink supports integrations with electronic health record and practice management systems. Integration options vary by system and workflow and may include APIs, HL7, FHIR, proprietary interfaces, and other approved data exchange methods.
Can workflows and forms be customized?
Yes. PatientLink can configure patient forms, assessments, messages, routing, data destinations, and other workflow details to better match the needs of a healthcare organization.
How do we decide which PatientLink features we need?
Start with the workflow problems creating the most friction for patients or staff. PatientLink can review your patient access, intake, communication, data collection, and follow-up processes and demonstrate the capabilities most relevant to your goals.
See PatientLink in Action
Find the Right Patient Engagement Workflow for Your Practice
Tell us where your current process is creating extra work. We will show you how PatientLink can support a more connected experience for patients, staff, and clinical teams.