Your PatientLink solutions
Select the products and capabilities that address the problems you’re trying to solve today—from digital intake to patient communication, access, and follow-up.
PatientLink® Pricing
Simple pricing. No surprises.
PatientLink helps healthcare organizations simplify patient intake, communication, appointment access, and follow-up with workflows designed to connect with the systems your team already uses.
Every organization works differently, so we price around you. Your costs depend on three things: the PatientLink solutions you choose, the size of your organization, and the setup your workflows require.
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Flexible configurations
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EHR-connected workflows
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Unlimited users with PatientLink 360
How Pricing Works
Pricing designed around the way your organization works
There isn’t a one-size-fits-all PatientLink configuration. We’ll help identify the combination of solutions that fits the workflows you want to improve and the needs of your organization.
Your volume and workflow
Pricing is aligned with usage and workflow requirements. PatientLink plans are organized around monthly volume, not based on number of providers.
Your implementation
Integration, clinical forms, configuration, and other implementation requirements can affect the final scope of your quote.
PatientLink Solutions
Start with the PatientLink solution that fits your workflow
PatientLink supports different ways to collect, manage, and use patient information. Your quote can focus on one solution or a broader combination of connected workflows.
360
Connected Platform
PatientLink® 360
Connect appointment reminders, digital intake, patient communication, appointment access, surveys, recall, and other patient engagement workflows.
Explore PatientLink 360
O
PatientLink Online
Give patients secure digital forms and intake workflows designed to collect information electronically and support connected EHR workflows.
Explore PatientLink Online
S
PatientLink Scan
Transform patient information collected on paper into structured data that can be delivered into supported EHR workflows.
Explore PatientLink Scan
PatientLink 360 Plans
Choose the level of patient engagement that fits your organization
PatientLink 360 is available in Standard and Premium configurations. Both provide core technology for integrated patient intake and workflow management, while Premium expands the platform with additional communication, access, and follow-up capabilities.
PatientLink 360
Standard
Core patient intake and engagement workflows
A strong fit for organizations looking to digitize intake, connect patient information with existing systems, and automate essential appointment workflows.
Pricing based on monthly appointment volume
Request a quote for your organization
Standard includes:
- Bi-directional PM integration
- Rule-based EHR intake forms
- Patient workflow dashboard
- Automated appointment reminders
- Reporting and analytics
- Multilanguage capabilities
- Payment collection
- Unlimited providers
- Unlimited users
PatientLink 360
Premium
More ways to connect throughout the patient journey
Designed for organizations that want to extend PatientLink beyond intake and reminders with additional communication, appointment access, and follow-up workflows.
Pricing based on monthly appointment volume
Request a quote for your organization
Everything in Standard, plus:
- Automated day-of reminders
- Bumped appointment notifications
- Broadcast messaging
- Custom reporting
- Patient satisfaction surveys
- Patient self-scheduling
- Two-way SMS messaging
- Appointment recall
- Support for multiple data repositories*
Not sure which plan you need?
Tell us what you’re trying to improve and we’ll help determine
whether Standard, Premium, or another PatientLink solution
makes the most sense for your organization.
Help me choose
*Additional fees may apply for certain configurations or services.
PatientLink 360
Unlimited providers. Unlimited users.
Give your clinical, administrative, and operational teams access to PatientLink 360 without adding another individual user license as adoption grows.
Pricing that scales with patient activity
PatientLink 360 plans are aligned with monthly appointment
volume and the level of functionality your organization needs.
Build Around Your Workflow
Choose the capabilities your organization needs
Whether you’re solving one workflow or connecting several parts of the patient journey, PatientLink can help you determine the right configuration.
Digital Intake & Check-In
Demographics, insurance, consent forms, health histories, assessments, and patient preparation.
Explore digital intake →Patient Communication
Appointment reminders, two-way patient texting, and connected communication workflows.
Explore patient texting →Appointment Access
Give patients convenient digital paths to request care and connect with your scheduling workflow.
Explore appointment requests →Recall & Follow-Up
Help staff identify, contact, and manage patients who are approaching or past expected return dates.
Explore appointment recall →Patient Feedback
Collect post-visit feedback and give your team useful insight into the patient experience.
Explore patient surveys →PatientLink Scan
Convert patient information collected on paper into structured information for supported EHR workflows.
Explore PatientLink Scan →
Your Quote
Know what to expect before you move forward
Your PatientLink quote will outline the products, services, and configuration required for your organization.
Platform configuration
We’ll identify the PatientLink solutions and applicable PatientLink 360 plan for your workflows.
Appointment volume
For PatientLink 360, we’ll help select the appropriate tier based on expected monthly appointment volume.
Implementation
Applicable implementation, integration, and configuration requirements are outlined separately in your quote.
Forms & third-party services
Custom clinical forms and certain integration, SMS, email-delivery, or third-party services may involve additional costs.
PatientLink 360 Agreements
A clear quote before you commit
PatientLink 360 pricing is structured around a one-year agreement billed annually. Your quote will identify your selected plan, appointment-volume tier, applicable implementation requirements, and other services included in your configuration.
Pricing FAQ
Questions about PatientLink pricing
Here are answers to some of the questions organizations commonly ask while evaluating PatientLink.
How much does PatientLink cost?
PatientLink pricing depends on the solutions your organization needs and the configuration required to support your workflows. PatientLink 360 pricing also varies based on monthly appointment volume and whether your organization selects Standard or Premium.
Request a personalized quote and we’ll help determine the appropriate configuration for your organization.
Does PatientLink charge per provider or user?
PatientLink 360 includes unlimited providers and unlimited users. Pricing is structured around monthly appointment volume rather than individual user licenses.
What is the difference between PatientLink 360 Standard and Premium?
Standard provides the core PatientLink 360 functionality for integrated patient intake, workflow management, appointment reminders, reporting, and related capabilities.
Premium includes everything in Standard and adds additional patient-engagement capabilities such as two-way SMS messaging, self-scheduling, appointment recall, patient satisfaction surveys, broadcast messaging, custom reporting, and more.
Is implementation included in the subscription?
Implementation fees are separate from the PatientLink 360 subscription and may vary based on your organization’s requirements. Your quote will identify applicable implementation costs before you move forward.
What happens if our appointment volume changes?
We’ll help you select the PatientLink 360 tier that best aligns with your expected monthly appointment volume. If your volume changes substantially, we can help determine whether a different tier is a better fit.
Can PatientLink create custom clinical forms?
Yes. Clinical intake forms can be customized and mapped based on your organization’s requirements. Additional one-time fees may apply depending on the type, size, and complexity of the form.
Are SMS and email delivery fees included?
Certain third-party SMS and email delivery fees are separate from PatientLink 360 subscription pricing. Your quote can outline the services applicable to your organization’s configuration.
How long is the PatientLink agreement?
Current PatientLink 360 pricing is structured around a one-year agreement billed annually. Agreement terms applicable to other PatientLink solutions will be outlined in your quote.
Get Pricing
Get Your PatientLink Quote
Tell us a little about your organization. We’ll help identify the PatientLink solutions and configuration that best fit your workflows.
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Start with your workflow Tell us what you’re trying to improve.
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Get the right configuration We’ll help match your needs to the appropriate PatientLink solution.
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Understand the full scope Your quote can include platform, implementation, and applicable service costs.