The forms change as children grow.
Use age and appointment rules to automatically deliver the right intake.
PatientLink for Pediatric Organizations
Pediatric Patient Engagement Software Built Around the Way Pediatrics Works
Reduce administrative work with digital intake, pediatric screenings, automated reminders, recall outreach, appointment requests, texting, and EHR-connected workflows.
Pediatric workflows are different. Parents complete information for their children, forms change by age and visit type, screenings need to be scored, and families need ongoing reminders as children grow. PatientLink helps pediatric organizations automate those workflows without replacing the EHR or practice management system their teams already use.
- No app or PatientLink account required
- Age- and visit-based form rules
- Automatic screening scores
- EHR & PM integration
Parents are often the person engaging.
Create workflows that make it clear which child and appointment each link belongs to.
Pediatric care is ongoing.
Automate reminders and recalls for wellness visits, vaccinations, medication checks, and follow-up.
Give Your Staff Time Back
Less Administrative Work at Every Step of the Pediatric Visit
PatientLink helps replace repetitive manual work with configurable digital workflows that begin before the visit and continue through follow-up care.
Reduce Manual Data Entry
Let parents enter and update information digitally, then move supported data into the EHR or practice management workflow instead of re-keying it.
Automate the Right Forms
Assign forms by age, appointment type, provider, location, or a combination of rules so staff do not have to build each packet manually.
Score Assessments Automatically
Calculate supported pediatric screening scores automatically and, when configured and supported by the EHR, flag results requiring attention.
Reduce Routine Phone Calls
Give parents digital options for appointment requests and appropriate two-way communication instead of relying on phone calls for every interaction.
Automate Family Outreach
Customize SMS, email, and voice reminders, then use recall workflows to help families stay on schedule for recurring pediatric care.
Keep Existing Systems
Improve intake and patient engagement around the EHR and PM your team already uses rather than forcing a rip-and-replace project.
More Time for Patient Care
Technology Should Support the Visit — Not Get in the Way
By reducing repetitive intake, communication, and follow-up work, PatientLink helps pediatric teams spend less time managing paperwork and more time focused on families.
Pediatric Digital Intake
Send the Right Forms to the Right Family Before the Visit
The intake needed for a two-year wellness visit may look completely different from an adolescent visit, medication check, vaccination appointment, or behavioral health follow-up. PatientLink lets your rules determine the workflow automatically.
Example Workflow Rules
Build around your practice
Configured
Patient age
2 years
+
Appointment type
2-Year Wellness
+
Location
North Clinic
=
Assigned automatically
Age-appropriate intake + M-CHAT-R + Healthy Habits
Age-Based Assignment
Automatically deliver forms and screenings appropriate for the child's age.
Visit-Based Assignment
Use appointment type, provider, location, or combinations of criteria.
Device-Friendly Intake
Parents complete forms from a phone, tablet, laptop, or desktop browser.
No App or Account
Parents follow the secure appointment link and authenticate the child to begin.
Pediatric Assessments & Screenings
From Parent Response to Actionable Information
Standardized screenings are valuable, but distributing, collecting, scoring, reviewing, and documenting them can add work to every visit. PatientLink helps automate the process from form delivery through EHR documentation.
-
1
Deliver
Send the appropriate assessment based on your configured pediatric workflow.
-
2
Collect & score
Capture responses electronically and calculate supported assessment scores automatically.
-
3
Flag when needed
Where configured and supported by the EHR, call attention to abnormal or high-risk results.
-
4
Write back
Send results as discrete data, documents, or both depending on the integration and configuration.
Pediatric Assessment Library
Examples supported by PatientLink
Developmental & Autism
M-CHAT-R
Developmental Milestones
ADHD & Behavioral
Vanderbilt Parent
Vanderbilt Teacher
PSC-17
Depression & Anxiety
PHQ-A
GAD-7
SCARED Parent
SCARED Child
Substance Use
CRAFFT
Family & Maternal Health
Edinburgh Postnatal Depression Screening
Additional Workflows
Healthy Habits
SDOH
School Consent
Demographics
Insurance
Designed for Parents & Guardians
Make Pediatric Check-In Easier for Busy Families
In pediatrics, the person interacting with your technology is often a parent or guardian managing care for more than one child. PatientLink keeps each child's appointment and secure workflow separate while making it easy to complete forms from the device the family already uses.
- Separate child-specific appointment links help reduce confusion.
- Each child is authenticated before that child's intake workflow begins.
- Messages can identify the child's first name and appointment details.
- Additional parent or guardian contact fields can be collected when needed.
- Multiple parent/guardian reminder contacts can be supported based on system configuration.
- The patient-facing workflow can be translated into Spanish.
Messages
8:14 AM
Emma, your appointment is scheduled...
Please complete your pre-appointment forms using the secure link.
Emma's secure link →
Messages
8:15 AM
Brian, your appointment is scheduled...
Please complete your pre-appointment forms using the secure link.
Brian's secure link →
Secure verification
Patient last name + date of birth
No app or PatientLink account required
From Upcoming Visit to Ongoing Care
Keep Families Informed — and Help Keep Pediatric Care on Schedule
Customize appointment communications for visits already on the schedule, then use recall workflows to support care that still needs to be scheduled.
Scheduled Care
Pediatric Appointment Reminders
Automate customizable appointment reminders by SMS, email, and voice. Control both timing and message content, and connect reminders directly to the child's secure pre-visit forms.
SMS
Email
Voice
Reminder
Secure link
Forms & screenings
Recurring Care
Pediatric Recall Reminders
Help identify and contact families approaching or passing expected return dates. Configure recall workflows around the appointment types your practice already uses.
- Annual and age-specific well-child visits
- Vaccinations
- Developmental screenings
- Medication checks
- Follow-up and recurring care
Patient Access & Communication
Give Families More Ways to Connect Without Adding More Phone Work
Extend pediatric patient engagement beyond check-in with digital appointment access, two-way communication, and post-visit feedback.
Online Appointment Requests
Let parents request an appointment from your website without a portal login. Collect the child, preferred provider, location, days, insurance, reason, comments, and other scheduling information your team needs.
Explore Appointment RequestsTwo-Way Patient Text Messaging
Give authorized staff another way to handle appropriate administrative and scheduling communication with parents and guardians while reducing avoidable phone tag.
Explore Two-Way TextingPatient Satisfaction Surveys
Automatically collect feedback after completed visits to understand the experience of parents and guardians and identify opportunities to improve.
Explore Satisfaction Surveys
One Connected Platform
Support More of the Pediatric Patient Journey
Instead of adding a disconnected tool for every workflow, PatientLink can support the family experience from initial access through ongoing pediatric care.
Appointment Request
Give families digital access.
Reminder
Keep the visit top-of-mind.
Digital Intake
Collect visit-specific forms.
Screenings
Score and route results.
Texting
Continue communication.
Recall
Support recurring care.
EHR & Practice Management Integration
Improve Pediatric Workflows Without Replacing Your EHR
PatientLink works alongside existing EHR and practice management systems, helping your organization collect information, automate patient-facing workflows, and move supported data into the systems your team already uses.
Discrete structured data
Documents
PM updates
EHR updates
Configurable destinations
Talk to us about your EHR
Pediatric Patient Engagement FAQs
Questions Pediatric Organizations Often Ask
Have a workflow that is more specific than the examples below? PatientLink can review your current forms, systems, and operational requirements.
Discuss Your Pediatric WorkflowWhat is pediatric patient engagement software?
Pediatric patient engagement software helps pediatric organizations communicate with families and simplify workflows such as digital intake, screenings, appointment reminders, appointment requests, recalls, texting, and patient feedback. PatientLink configures these workflows around pediatric needs and can connect collected information with existing EHR and practice management systems.
Can parents complete pediatric forms before arriving?
Yes. Parents can receive a secure appointment link and complete assigned forms from a smartphone, tablet, laptop, or desktop computer. No PatientLink app or account is required.
Can different forms be sent based on a child's age?
Yes. PatientLink can assign forms and assessments based on patient age. Rules can also use appointment type, provider, location, or combinations of those criteria to determine the appropriate workflow.
Does PatientLink support pediatric screenings?
Yes. Examples include M-CHAT-R, Vanderbilt Parent and Teacher, PHQ-A, GAD-7, PSC-17, SCARED Parent and Child, CRAFFT, developmental milestones, Edinburgh Postnatal Depression Screening, Healthy Habits, SDOH, and additional custom pediatric forms.
Are pediatric assessments automatically scored?
Yes. Supported scored assessments are calculated automatically. Depending on your configuration and EHR integration, results can also be flagged and incorporated into supported clinical workflows.
Does screening information integrate with the EHR?
Yes. Depending on the EHR and configuration, PatientLink can deliver collected information as discrete structured data, documents, or both.
Can PatientLink remind families when children are due for well visits?
Yes. Recall workflows can help identify and contact families approaching or passing expected return dates for annual or age-specific wellness visits, vaccinations, medication checks, developmental screenings, and other recurring pediatric care.
Can parents request pediatric appointments online?
Yes. PatientLink Appointment Requests can be added to an organization's website so a parent can submit a request without logging into a patient portal. The practice remains in control of reviewing and finalizing the appointment.
Does PatientLink support Spanish?
Yes. Patient-facing workflows can be translated into Spanish so pediatric organizations can provide a more consistent digital experience for Spanish-speaking families.
Can parents complete forms for more than one child?
Yes. Each child's appointment and secure form link remains separate. The parent authenticates the appropriate child before completing that child's workflow, helping keep information organized and associated with the correct patient.
Does PatientLink replace our EHR?
No. PatientLink is designed to work alongside existing EHR and practice management systems rather than requiring pediatric organizations to replace their core clinical platform.
Built for Pediatrics
Patient Engagement Built Around Your Pediatric Workflow — Not the Other Way Around
Show us where intake, screenings, reminders, scheduling, communication, or follow-up creates the most work for your team. We will tailor a demonstration around your pediatric workflows, current systems, and priorities.