Frequently Asked Questions

What is included in a system?

Our standard system includes the PatientLink Software, Software License, the PatientLink scanner, Standard Bubble Forms.

Is this an imaging system?

No. PatientLink is not an imaging system. We send discreet, structured clinical data into your EHR. Everything goes into the right spot without any manual data entry.

What clinical data does PatientLink send?

Depending on your EHR, PatientLink sends data to Social History, Past Medical History, Family History, Surgical History, Review of Systems, HPI and Procedure Results. We do not send medications or allergies.

Is there data that cannot be sent electronically?

We do not send medications and allergies. Some EHR's do not allow us to send HPI.

What is the pricing model for your scanning system?

PatientLink scan system is sold as a complete unit. We charge per system, we do not charge per doctor.

How many scanners/systems do I need?

The number of scanners you need is determined by the work flow and volume of your clinic. If you have one check-in station, then one scanner will suffice. The scanning process takes about 10 seconds per patient, if you find that you are checking in multiple patients at once, you may want multiple scanners.

Can I share one scanner between multiple workstations?

No. The software license is for one workstation per scanner.

Will Patientlink work with a thin client?

PatientLink requires a Windows operating system and the ability to plug in the scanner via USB. Our office will gladly provide you with the necessary specifications.

Can I use my own scanner?

No. The PatientLink scanner is specific to our software.

What is the warranty on the scanner?

There is a one-year manufacturer’s warranty on the scanner. Extended warranties are available for purchase.

What if I want to ask questions that are not on any of the standard forms?

We will work with you to understand yours needs and build your forms. Additional charges apply.

Do my forms have to be made by PatientLink or can I build my own?

We build the bubble forms in a very specific manner to enable them to speak to our software. This task must be done by our company.

Where do I buy my printed forms?

The forms are sent to you as a PDF image. You may print them as needed at your clinic or have them professionally printed.

Do I need special paper to print the forms?

If you have a single sided form, standard copy paper will suffice. If you have a double sided form, we recommend using 24# paper.

Can we mail the forms to the patient?

We do not recommend mailing the forms, as creases in forms can be displayed in your EHR as a false positive.

Can we post the forms online so patients can print at home?

No. We have an available online product which can be purchased separately. PatientLink Online will allow your patients to fill out your clinic’s forms and submit them via the internet. Please contact our office if you would like more information.

Do the questions on your forms meeting meaningful use requirements?

PatientLink makes every attempt to help you meet meaningful use. However, it is the responsibility of the clinic to confirm that questions asked on the bubble forms are compliant with meaningful use.

How do I get more information about PatientLink?

You can email our office at Sales@MyPatientLink.com and a representative will contact you and be happy to answer your questions.